In this page you will find some advice to take full advantage of our software packages.

1. Above all, please read carefully the user's guide included with your software package and check the on-line help. In them, you will find useful information on the installation procedure and details for proper use.

2. If you encounter any problem for which you find no solution in the manual or in the on-line help, please check these pages. They include more recent information and answers to frequently asked questions (FAQ)

3. If you are unable to solve your problem in this way, please do not hesitate to send us an e-mail, or call our technical support at: +33 (0)1 55 62 57 32

In such a case, please be sure to mention: the version of the software you are using, the type of computer and environment (Operating system, Internet browser, installed softwares...) you are running it on, as well as purchasing details (where, when)

Although we will do our utmost to respond as quickly as possible, unfortunately, it is impossible to predict the length of the waiting period. You may also have to try several suggestions before a solution is identified.

If you require any advice on the use of our products or wish to take full advantage of the more advanced features of our software (for instance to create your own dictionaries or improve your translations), please do not hesitate to contact us and ask about our training programmes and their rates.